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Terms of Service

The agreement that governs your use of Arivo's website and AI assistant service.

Effective date 30 September 2026

These Terms of Service ("Terms") govern your access to and use of the Arivo AI website and service offered by UTMIQ (PVT) LTD ("UTMIQ", "we", "us"). By creating an account, submitting an early-access request, or using the service, you agree to these Terms. If you're entering into these Terms on behalf of a business, you represent that you have authority to bind that business.

1. The service

Arivo provides a comprehensive AI assistant that businesses connect to their websites and customer channels. The assistant answers questions, recommends products or services, captures leads, and supports follow-up using content you provide or connect. "Service" means this product and any related software, documentation, and support.

2. Your account

  • You're responsible for keeping your account credentials secure.
  • You must provide accurate business and contact information.
  • You're responsible for all activity that happens under your account.
  • Notify us immediately at [email protected] if you suspect unauthorised use.

3. Early access

Early-access use is free during the pilot period as described on our website. Early-access status may be limited, may be withdrawn for misuse, and does not guarantee availability of any future paid plan. Founding-user benefits are honoured per the promise shown at sign-up.

4. Your content

You retain all rights to the business content you provide (products, services, pricing, FAQs). You grant us a limited licence to store, process, and display that content solely to operate the service for you. You confirm that you have the right to provide this content and that it doesn't violate any law or third-party rights.

5. Acceptable use

You agree not to:

  • Use the service to generate spam, harassment, fraud, or illegal content.
  • Attempt to access, probe, or interfere with the service infrastructure.
  • Reverse engineer, resell, or repackage the service without written permission.
  • Use the service in violation of any applicable law.

6. AI output

Our assistant uses AI models to generate replies. AI output can occasionally be inaccurate or incomplete. You are responsible for reviewing and, where appropriate, disclaiming AI-generated answers on your website. We may label AI responses as such to set expectations.

7. Billing and refunds

Paid plans are billed in advance per the pricing shown on our pricing page. Prices are displayed in the currency shown. Paid plans include a 14-day money-back guarantee from first payment. You may cancel at any time; paid service continues until the end of the current billing period.

8. Availability and support

We aim for high availability but do not guarantee uninterrupted service. The Enterprise plan includes a 99.9% uptime SLA and a dedicated success manager. General support is provided through the channels listed on our contact page.

9. Intellectual property

The Service, including its software, design, and documentation, is owned by Arivo and protected by intellectual property laws. This includes the rights to any improvements to the Service.

10. Termination

You may stop using the Service at any time. We may suspend or terminate access to the Service if you breach these Terms, where we believe the Service is being used unlawfully, or if required by law. On termination, we'll delete your data per our Privacy Policy.

11. Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including the implied warranties of merchantability and fitness for a particular purpose, to the maximum extent permitted by law.

12. Limitation of liability

To the maximum extent permitted by law, Arivo's total liability arising from or related to these Terms or the Service will not exceed the amount you paid us in the twelve (12) months before the event giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data.

13. Changes to these Terms

We may update these Terms from time to time. We'll notify you of significant changes by email or through the Service. Continued use of the Service after changes take effect means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws applicable to our operating entity. Any disputes will be handled by the courts with appropriate jurisdiction.

15. WhatsApp Business Platform

If you connect WhatsApp, you do so through Meta's official WhatsApp Business Platform and agree to the WhatsApp Business Terms of Service, the WhatsApp Business Policy and Meta's Commerce Policy. You are responsible for messaging only people who have opted in, honouring opt-outs, and for the content your assistant sends on your number. Meta may restrict or disable a number or account for policy violations, and we are not liable for Meta's decisions or for changes to Meta's platform, pricing or message limits. You can disconnect WhatsApp at any time; see our Data Deletion page for how your data is removed.

16. Contact

Questions about these Terms? Contact us at [email protected] or via our contact page.